How Wallet Records Reach Our Privacy Policy
We use payment details to identify a deposit or withdrawal request, match its status to your account and investigate a receipt when you contact us. A DANA, OVO, GoPay or QRIS reference can therefore appear in our records, while bank transfer and virtual account details help
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us reconcile the transaction without needing unrelated wallet content. We also use your phone verification result to protect account access and reduce mistaken identity. Our processing and access rules depend on local law, and some features may be unavailable where local law does not permit them.
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We retain records for the period needed for account support, security checks and legal duties, then remove or anonymise them under our internal retention process.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.